Missed Lessons Policy
Your tuition fees secure an exclusive lesson time slot in my schedule each week. Unlike a doctor or hairdresser, I cannot resell your time slot to another client. Creating extra teaching time in which to give make-up lessons means that I have to forgo time that I have set aside for other activities (usually family time). However I understand that 'life happens' (especially with regard to illness) and I will use my discretion when you contact me about needing to cancel a lesson.
My timetable is very full at the moment, so scheduling make-up lessons is rather challenging.
Here is the short version of my policy:
- Lessons cancelled with less than 24 hours' notice shall not be made up.
- Make-up lessons are at the teacher's discretion
- Limit of two make-up lessons per term. Make-up lessons cannot be carried over into a new term.
- Lessons cancelled by the teacher shall be made up, refunded, or carried forward.
Here is the full version of my policy:
Students who have any Covid-19 symptoms, or have been in close contact with a Covid-19 positive person, or have travelled to a Covid-19 hotspot within the previous 14 days shall not attend the studio. Students who are required to isolate/quarantine in relation to Covid shall not attend the studio during the period of their required isolation/quarantine. Lessons and consultations can be conducted via Zoom (or similar video conferencing software) or Video Exchange lessons are also available.My schedule is very full and opportunities for rescheduling lessons are limited. Please make every effort to keep to your agreed-upon time. If you need to reschedule because of an unavoidable clash, please notify me of the clash as soon as possible. At least 24 hours is required. An alternative time may be offered at the discretion of the teacher.
In case of illness (of either teacher or student), lessons will be conducted via Zoom (or similar). If you are too ill for an online lesson, please let me know as soon as possible. Some options are to send me your list of questions to review during your lesson time, or a video exchange lesson (send me a video of what you are working on and I will respond with written notes or a video commentary).
Make-up lessons may be offered at the discretion of the teacher. Available make-up lesson times will be listed on the studio calendar at brendahunting.com after you log in. If you can’t see an available time, please contact me.
Two make-up lessons are permitted per term, and can only be taken within that term. A minimum of 24 hours notice is required to qualify for a make-up lesson, otherwise the lesson will be forfeited. Cancelled make-up lessons will not be made up.
Lessons cancelled by the teacher: as much notice as possible will be given, and the lesson shall be made up, refunded, or carried forward.
Many teachers have adopted a strictly 'no make-up lessons' policy, because of the difficulties make-up lessons create for scheduling. You might like to read an article written by an economist on this topic: Make-Up Lessons.
Brenda Hunting's Piano Studio, Shailer Park.
Mobile: 0413 290 982
brenda@brendahunting.com
PO Box 7352, Loganholme 4129
© Brenda Hunting 2023